Privacy Policy

Calgary Foundation Pros is an independent information and referral service for Calgary homeowners. We do not perform foundation work and have no confirmed contractor partner. Requests reach our enquiry team, as described in full on how this site works.

When you submit an enquiry, we collect:

• Required: your name, phone number, postal code, the type of problem and its urgency. The free review form also requires email and a preferred contact method.
• Optional, only if you choose to give them: email address, neighbourhood, property type, whether the basement is finished, approximate age of the house, preferred contact method and a description of the problem.
• Automatically, with the submission: the page you were on, the referring page, any UTM or gclid parameters in the URL, your browser user agent, and a one-way salted hash of your IP address.

We do not ask for your street address. Routing a request needs a postal code, not a house number, so we do not collect one.

Your IP address is hashed before it is stored, not kept in the clear. It exists to limit abuse of the form, and the hash cannot be reversed to recover the address.

The free review form accepts up to five JPEG, PNG or WebP photos, each up to 2 MB. Photos are stored privately in our existing database with the request and are not available through public URLs. Owner access requires authenticated database access. File names are not retained. Avoid faces, identifying documents and valuables; the browser removes camera metadata and resizes images before upload. Photos are not a structural diagnosis.

• To review the information you submit and prepare relevant next-step guidance.
• With separate consent, to arrange a future referral after a suitable partner accepts.
• To prioritise urgent requests, such as water actively entering a basement.
• To protect the form from automated abuse.
• To understand which pages produce enquiries, so the site can be improved. This uses aggregate figures, not individual browsing histories.

The details you submit reach our enquiry team. There is currently no confirmed contractor partner. We do not automatically forward submissions. Referral-sharing consent is optional and separate from the required privacy acknowledgement.

We do not:

• Sell your details to a marketing list.
• Pass them to multiple companies without telling you.
• Add you to a newsletter or marketing sequence you did not ask for.
• Share them with data brokers or advertising networks.

Once a contractor has your details, their own privacy practices apply to what they do with them. We recommend asking them directly if that matters to you.

We use third parties to run the site and deliver enquiries. They process data on our behalf and are not permitted to use it for their own purposes:

• Cloudflare hosts the site and processes standard server request logs.
• Email or webhook delivery transmits your enquiry to the contractor.
• Google Analytics 4 measures aggregate site usage. It is loaded only after the page is interactive and is used for page and conversion counts, not to build a profile of you.

This site sets no cookies of its own. There is no login, no shopping cart and no personalisation, so there is nothing to remember between visits.

Google Analytics sets its own measurement cookies. You can block them with your browser settings or a content blocker, and the site works identically without them.

Enquiry details are retained for up to 24 months so we can resolve any dispute about whether a referral was made and handled properly. Aggregate analytics figures, which do not identify you, are kept longer. Ask us to delete your details sooner and we will.

Under Alberta's Personal Information Protection Act you can ask what personal information we hold about you, ask for it to be corrected, and withdraw consent to its use. You can also ask us to delete it.

To make any of those requests, contact us using the details below. We will need enough information to locate your record, which is usually the phone number and postal code you submitted.

If a contractor has already received your details, ask them separately, since we cannot delete records held on their systems.

The site is served over HTTPS. Form input is validated and sanitised on the server, rate limited, and protected against automated submission. Credentials for delivery services are held as server-side environment variables and are never exposed to the browser.

No system is perfectly secure, and we would rather say that than imply otherwise. We collect the minimum needed to route an enquiry, which is the most effective protection available.

This site is intended for property owners and is not directed at children. We do not knowingly collect information from anyone under 18.

If this policy changes, the date at the top of the page changes with it. Material changes to how enquiry data is shared will be described here rather than made quietly.

A contact mailbox is being set up and will be published here. In the meantime, if you need a record deleted, submit the assessment form with your request in the description field and we will action it without passing the enquiry to a contractor.